FAQ's

2020 SMASH Week Schedule below: (Tentative and subject to changes and additions)

Schedule at a Glance 

Educate.Connect.Collaborate

SMASH WEEK - Only ½ Day. Everyday. All Week. So you can get done, what you need to get done!

45+ Sessions, Workshops, Keynotes, Industry Case Studies and more...

35+ Presenters, Authors, Topic Experts and Industry Thought  Leaders.

Hundreds of your Senior Care Peers to Interact, Share and Network with throughout the week.

 The Senior Care Marketing & Sales Summit.  There's nothing like it in Senior Care. Anywhere!

 HOW DO I LOG-IN FOR SMASH WEEK EXPERIENCE?  If you’re registered, LOGIN HERE you simply enter the email address you used to register for SMASH Week.  If you are not yet registered, you can do so by clicking the register button at the top right-hand side of this window.

WHAT BROWSER SHOULD I USE TO PARTICIPATE IN THE VIRTUAL CONFERENCE? The latest version of Google Chrome, Firefox, Edge, Opera, or Safari are best.

CAN I PARTICIPATE ON MY TABLET OR MOBILE DEVICE?  Yes, you can access SMASH week on your laptop, desktop, tablet or mobile device. All you need is your login information as noted above.

CAN I ASK THE SPEAKERS QUESTIONS DURING THE SESSION?  Yes, your has time built in for Q&A. Get your questions answered live by the presenters so you can take action and improve your strategy right away.

HOW DO I KNOW THE WHEN PRESENTATIONS WILL BE HELD IN MY TIME ZONE?  Go to the Schedule at a Glance Tab or the Program Tab, It will show when each session is being held in each time zone.

WILL I BE ABLE TO PLAN MY AGENDA PRIOR TO SMASH WEEK? Yes, you'll receive information and instructions on how to plan your sessions and other experiences about one week before the conference.

HOW DO I GET TO THE PRESENTATION I WANT TO SEE?  Once you’re logged into SMASH Week, go to the Program Tab and search for your preferred session, or you can access it from your own "Customized Agenda". If it is already on your Agenda, just click the GREEN, join presentation button.  If you’ve not yet added it to your agenda, click the "Add to my agenda" button, and then click right into the GREEN, "Join Session Button." added to your agenda, if that is the case, your browser might be cahced on your device.  You may need to clear your browser's cache on the "Join Page"/  to do so:  On Windows: Ctrl+5, Mac/Apple - Command + R, On Linux, F5.

IF YOU DON'T SEE THE "JOIN PRESENTATION" BUTTON" First, make sure the presentation has been added to "My Agenda".  If it has and you're still not seeing it, your browser might be "cached" on your device. You may need to clear your cache, on the join page.  Tp dp sp: On WINDOWS: Ctrl+5, MAC/APPLE - Command+R, On Linus, F5.

CAN I ADD NOTES WHILE WATCHING? Yes!  When in the session, you can go to your own, MY ACCOUNT page, and click the “My Notes” tab.  Your notes will be saved, so you can download them later.

HOW DO I ACCESS MY CERTIFICATE OF ATTENDANCE?  On the "presentation Description page there is a "My Certificate" Tab. Just click and you can download your Certificate of Attendance.

WILL THE SESSIONS BE AVAILABLE ON-DEMAND AFTER THE CONFERENCE?  Yes, both the presentations and Power Point's will be available (access depending on your registration, full week, or daily), you can download sessions and PPT's . They should be available within 48 hours after the conference.  You will just need the email you used to registration to log-in.

WHAT ARE THE DIFFERENT TYPES OF PRESENTATIONS HELD DURING SMASH WEEK? SMASH WEEK Tracks cover Lead Conversion and Generation, Post Acute Sales & Marketing Strategies, Sales Strategy Management, and Marketing Strategy Management. Presentations will drill down into each of the tracks and will include, Content Creation and Messaging, Marketing Automation, Adult Child Perspectives, Sales Planning and Implementation, and so much more... each designed to give you the critical information you need now to meet your goals in 2021!

EACH SESSION WILL BE PRESENTED IN AN INDIVIDUAL AND UNIQUE FORMAT. NO STANDARD WEBINAR OR POWER POINT FOR EVERY SESSION, WORKSHOP OR CASE STUDY.

  • Deep-Dive -Workshops.  2 hours in length. Workshops provide in-depth discussion and interactive activites with your peers, that encourage high level learning and a peer-to-peer knowledge exchange. They are designed to deliver hands-on tools to take back to your teams and organizations.
  • Concurrent/Breakout Session - Specific Topic Areas:  45 minute, fast paced format, topic specific knowledge, designed to offer critical information right now.  These presentations are varied in format and heavy on Q&A with the each presenter. This is information you can use right away to gain your 2021 competitive edge.
  • Industry Case Studies: Your Senior Care peers will share best practices and challenge they faced in this last year. Facilitated by Solution Partner thought leaders who have important information they've acquired from working with multiple organizations like yours.  Hear what sales & marketing executives are doing to address the new challenges the industry faces.

OTHER WAYS TO CONNECT AND COLLABORATE:  Senior Care of the Future: White-Board Your Vision, along with others in the SMASH community what Senior Care and Senior Housing should look like in the Future., Birds of Feather Round Tables focused on different areas of interest, so you can kick back immediately at the end of your day at SMASH to discuss relevant topics and learnings that can be shared and implemented with your organization.

HOW CAN I FIND THE RIGHT SOLUTIONS FOR OUR ORGANIZATION FOR THE COMING YEAR?  Go to the Solution Partner Tab or the Solution Partner Directory Tab, to view what companies are participating and how to connect.  There are terrific six minute presentations - the Solution Partner Spotlight ED Talks, each focused on 4 key areas of interest, with a chance to set up private demos, 4 minute meet-ups or join solution partners for an an easy and enjoyable one-on-one chat at your convenience.

HOW CAN I REACH OUT TO PEOPLE I MEET AT SMASH WEEK TO FOLLOW UP ON IMPORTANT CONVERSATIONS?  SMASH provides a great way to find anyone by name, organization, type of organization, location, just go to the Connections Tab, if you want to reach out to enjoy some "in between the session chatter".

CLICK HERE TO KNOW BEFORE YOU GO! WHAT YOU CAN EXPECT AT VIRTUAL SMASH WEEK.  

 

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