Make sure your company can take advantage of this program, talk to your sales rep to ensure the chat feature is enabled for your company.
Once the chat is enabled for your company profile, you simply need to register as an exhibitor under your company. Only exhibitor registrants under your company will be able to answer chats.
* Note – an attendee registration will not work, you must register and log in under your exhibitor registration.
When registering, you will have the option to include your cell phone and email so that you can receive brand NEW chat message notifications via text and email. You will only get a text or email the very first time a visitor chats with you.
After registering, you will receive an email confirmation with a login link to the Exhibitor Chat Center and an access code to login with.
Once logged set your availability status so that you can receive chats.
Receive and answer chat messages
When an attendee starts a chat, the chat message will be listed in the Exhibitor Chat Center, and it is up to you to answer them as soon as possible by clicking on the blue View button and responding.
You will only receive a text or email message if you do not have the Exhibitor Chat Center page open and you have set your availability to “I am available to chat”.
We advise keeping a dedicated browser tab open so that you can review each chat, and see the notifications at the top of your browser tab.